Your desktop stays yours.

LuckyCharm has no advertising or account requirement during free access. This policy explains the limited anonymous analytics, licensing, and support data used to operate the app.

Information stored on your device

Your selected charm, position, size, cord appearance, sound settings, and other preferences are stored locally. A random installation identifier and signed licensing-policy token are also stored locally. If activation is required, the license key and signed activation token are protected using the operating system’s secure storage.

Information sent to LuckyCharm

The app contacts the LuckyCharm service to obtain a signed licensing policy and, when “Share Anonymous Analytics” is enabled, sends a SHA-256 hash of a random app-generated installation identifier, platform, app and operating-system versions, device architecture, language, time zone, first and last activity dates, and approved feature-event names. The service temporarily uses the request IP address to estimate country, region, and city, then discards the IP address; IPWhois.io processes the lookup. Custom images, filenames, file paths, document contents, clipboard contents, and precise GPS location are never sent. You can turn anonymous analytics off from the LuckyCharm menu, which deletes the installation profile from the service. Aggregate event counters cannot identify an installation and may remain.

When a license is activated or renewed, LuckyCharm sends the license key, random installation identifier, device name, app version, and platform. The service stores cryptographic hashes of the license key and identifier, along with the device name, platform, app version, activation dates, license status, plan, device limit, and customer email associated with an issued license. If you use the website contact form, we receive the information you submit. A website download records only platform, app version, UTC day, and an aggregate click.

Purpose and sharing

This information is used only to understand installation and version adoption, improve features and reliability, determine whether activation is required, validate licenses, enforce device limits, prevent abuse, respond to messages, and provide support. LuckyCharm does not sell this information or use it for advertising. Microsoft Azure processes and stores service requests, IPWhois.io provides approximate IP geolocation, and Resend processes contact-form messages.

Retention and your choices

Local preferences can be removed by uninstalling LuckyCharm and deleting its local application data. When activation is enabled, the License menu can deactivate the current device. Contact messages are kept only as long as reasonably needed to respond and provide support. To request access, correction, or deletion of server-side information, contact support with the relevant email address. Security and fraud-prevention records may be retained where reasonably necessary.

Children and changes

LuckyCharm is not directed at children under 13 and does not knowingly collect information from them. Material changes to this policy will be posted on this page with an updated effective date.

Contact

Email support@luckycharm.work.

Effective 16 September 2026